The History button provides you with an overview of the all messages that you’ve sent, to whom they’ve been sent and their response. Additionally the Usage Report provides an overview of the number of SMS sent and when.
Security is paramount to us and as such we require that you enter your password each session. If you do not use the system for 15 minutes the session will timeout and you will need to re-enter your password again.
Yes. Depending on the way that you have Alert set up you can import contacts via a CSV file or, if you are using Groupcall Xporter, Alert will be populated automatically with no manual intervention required.
We try to make the product as easy as possible and are confident that help required will be minimal. However, we provide a training guide which will be sent to you by email when you subscribe to Alert. In addition, we are in the process of finalising this and enhanced documentation will be available online.
Yes you can. When sending an international text you do need to ensure that overseas destinations are correctly set up with full, correct, international dialling codes so that they are recognised as correct numbers and not returned as incorrect UK numbers. Prices are dependent on the destination country. For specific costing, please contact firstname.lastname@example.org.
One message can be up to 160 characters long. It is however possible to link multiple messages to create a longer message. Most handsets will display these as a single message although some will show them as separate messages.
Alert provides a comprehensive history tracking capability that displays all messages sent, their content and who they are sent to. It also, in the case of open or closed response messages, provides a list of the responses provided by recipients of the SMS.
By default the message will be sent immediately, however it is possible to schedule the time and date that a message is to be sent. This can be done when you are about to send the message by selecting “Send messages at specified time” and inputting the required date/time into the box that appears.
There is no limit to the number of SMS/emails that can be sent at any one time. A PIN can be set up to authorise sending SMS set above a configurable threshold to prevent accidental or unauthorised messaging to masses of people.