FAQs

Service outages while rare, are handled promptly by our technical team. Many factors outside our control can lead to a service outage and we handle the problems promptly as they present themselves.

Not at all. Groupcall have designed the interface to be as simple as possible to use. If you’re familiar with surfing the web, then you will be able to use Alert with no problem.

The History button provides you with an overview of the all messages that you’ve sent, to whom they’ve been sent and their response. Additionally the Usage Report provides an overview of the number of SMS sent and when.

Security is paramount to us and as such we require that you enter your password each session. If you do not use the system for 15 minutes the session will timeout and you will need to re-enter your password again.

We typically support all modern versions of IE, Firefox, Safari and Chrome.

Yes. Depending on the way that you have Alert set up you can import contacts via a CSV file or, if you are using Groupcall Xporter, Alert will be populated automatically with no manual intervention required.

We try to make the product as easy as possible and are confident that help required will be minimal. However, we provide a training guide which will be sent to you by email when you subscribe to Alert. In addition, we are in the process of finalising this and enhanced documentation will be available online.

Yes you can. When sending an international text you do need to ensure that overseas destinations are correctly set up with full, correct, international dialling codes so that they are recognised as correct numbers and not returned as incorrect UK numbers. Prices are dependent on the destination country. For specific costing, please contact sales@groupcall.com.

One message can be up to 160 characters long. It is however possible to link multiple messages to create a longer message. Most handsets will display these as a single message although some will show them as separate messages.

Inbound messaging costs £99 P/A and is an additional option. For further details, see our costing FAQs.

Alert provides a comprehensive history tracking capability that displays all messages sent, their content and who they are sent to. It also, in the case of open or closed response messages, provides a list of the responses provided by recipients of the SMS.

By default the message will be sent immediately, however it is possible to schedule the time and date that a message is to be sent. This can be done when you are about to send the message by selecting “Send messages at specified time” and inputting the required date/time into the box that appears.

There is no limit to the number of SMS/emails that can be sent at any one time. A PIN can be set up to authorise sending SMS set above a configurable threshold to prevent accidental or unauthorised messaging to masses of people.

The message can be configured to be sent with a header of your choice.

SMS to landline numbers can be sent as long as the receiving number is capable of receiving SMS.

You will be provided with a user guide when you subscribe. Should you want to contact support directly you can do this through support@groupcall.com or by calling 020 8502 7344 (Option 2).

There is a set up and training cost of £195 only payable for the first year.

Yes, this will be sent to you when you subscribe.

Inbound messaging can also be added for £99 P/A.

Yes, you are able to trial the system. Please contact us: sales@groupcall.com or
call: 020 8502 7344.